Fixing Incorrect or Inconsistent Chatbot Responses

Common Problems and Solutions

Issue 1: Chatbot Refers to Itself Instead of the Business

Scenario: "When asked, 'Where are you located?', the bot replied, 'I have no physical location, as I am a virtual assistant.'"

Solution: The issue arises from the bot's contextual understanding. To improve the bot's responses and ensure it consistently represents the business, switch the AI model to GPT-4 Turbo, which provides better contextual understanding and can follow more nuanced instructions.

Steps to Switch AI Model:

1. Navigate to Business Settings: Go to the settings section for the specific business within AskSpot.

2. Click on AI Configuration: Find and select the AI configuration option.

3. Switch to GPT-4 Turbo: Under AI model, change the setting from GPT-3.5 Turbo to GPT-4 Turbo. Then click on "Save Changes."

   For a more detailed instruction, you can check this article with the video guide.

Issue 2: Non-Responsive Answers

Scenario: "The bot gives non-responsive answers to simple questions even though this info is available on the knowledge provided to the chatbot."

Solution: The issue likely stems from using an older or less capable AI model. Switching to the newest GPT-4 model can significantly improve the quality and relevance of the bot's responses.

Steps to Improve Responses:

1. Go to AI Configuration: Access the AI configuration settings within your AskSpot dashboard.

2. Select GPT-4: Change the AI model to GPT-4 and save the changes.

   For a more detailed instruction, you can check this article with the video guide.

Issue 3: Robotic Responses

Scenario: "The chatbot responds with 'the context provided does not include this information,' which sounds robotic."

Solution: Update the system prompt to avoid technical language and make the bot sound more natural. For example, instruct the bot to avoid using the phrase "context provided" when referring to its knowledge.

Steps to Update the System Prompt:

1. Edit System Prompt: In the bot's settings, update the system prompt to include instructions like, "Never use the phrase 'context provided' when referring to your knowledge."

2. Test the Change: Ask the bot the same question to see the improved response.

Example:

• Before: "I'm sorry but the information provided does not include the address."

• After: "I'm sorry but the information you're asking for is not available."

  For a more detailed instruction, you can check this article with the video guide.

Issue 4: Incorrect Responses

Scenario: "The chatbot provided incorrect responses. How can I fix this?"

Solution: Fine-tune your AskSpot bot by reviewing and adjusting responses from chat logs. This process helps in identifying and correcting any inaccuracies.

Steps to Fine-Tune Q&A Responses:

1. Enable Chat Log Sharing:

   • Go to Chat Settings.

   • Toggle on the option to create a chat log share page (requires password protection).

2. Access Shared Page:

   • Copy the shared page link.

   • Provide the password to your client or team member.

3. Review Chat Logs:

   • Clients or team members can access chat logs outside the AskSpot platform.

4. Identify and Edit Responses:

   • Filter through the chat logs to find responses that need correction.

   • Click "Add Q&A" to input the correct answer or preferred response.

5. Save Changes:

   • Adjusted Q&A entries are saved to improve future bot responses.

     For a more detailed instruction, you can check this article with the video guide.