Troubleshooting Custom Domain Connection Issues with AskSpot

Common Problems and Solutions

Issue 1: 404 Not Allowed Error

Scenario: "I set up my custom domain but am getting a 404 not allowed error. Any suggestions on what could be wrong?"

Solution: This issue is often resolved by using a CNAME with a subdomain. The format should be something like this: something.mydomain.com. Here’s how you can do it:

1. Log in to your domain registrar's website.

2. Navigate to the DNS settings for your domain.

3. Create a CNAME record for your subdomain (e.g., bot.yourdomain.com).

4. Point this CNAME record to the provided AskSpot domain.

5. Save the changes and wait for DNS propagation, which can take up to 24 hours.

   For a more detailed instruction, you can check this article with the video guide.

Issue 2: White Label Still Showing AskSpot Branding

Scenario: "We have a few bots out now, and we are seeing AskSpot branding, even though we updated the settings."

Solution: To fully replace AskSpot branding, you need to edit the SEO and Open Graph settings for your bot. Here's how:

1. Log in to your AskSpot dashboard.

2. Navigate to the chatbot.

3. Go to "Share" and locate the SEO and Open Graph settings section.

4. Update all with your custom brand details.

5. Save the changes and refresh your cache to ensure the updates take effect.

   For a more detailed instruction, you can check this article with the video guide.

Issue 3: Subdomain Link Not Working

Scenario: "I have created a CNAME in my DNS provider account, but my subdomain link is not working."

Solution: Ensure your custom domain is correctly connected and the CNAME configuration is accurate. Note that your custom domain does not replace the AskSpot domain for your dashboard. The custom domain feature is utilized in the following areas:

1. Direct chatbot links.

2. Bot embed codes, where it replaces the AskSpot domain.

3. Chat log share links.

For instance, your chat log share link will load on your domain, not AskSpot's. Double-check the CNAME settings in your DNS provider to ensure they match the required format and are pointing to the correct AskSpot domain. For a more detailed explanation, you can check this article with the video guide.