Understanding the Custom Domain Feature
Many users might think that applying a custom domain will change the domain for their AskSpot dashboard. However, this is not the case. The custom domain feature is specifically used in three main areas:
Direct-to-bot links
Embed codes
Chat log share pages
Direct-to-Bot Links
Without a custom domain, your bot's URL will show the default AskSpot address, which may not align with your branding needs. By adding your own custom domain, you can replace the default URL with your branded domain, enhancing your professional appearance.
Here's an example of how it works:
Before Custom Domain: The link shows as askspot.ai.
After Custom Domain: The link shows your custom-branded domain.
Embed Codes
The custom domain feature ensures that any chatbot URL embedded on your website will use your branded URL instead of the default AskSpot URL. This means that your website visitors will see a consistent brand identity across all interactions.
Chat Log Share Pages
For chat log share pages, the custom domain feature replaces the default URL, maintaining brand identity and consistency even when sharing chat logs. This is particularly useful for businesses that frequently share chat logs with clients or team members.
Setting Up Your Custom Domain
Setting up your custom domain in AskSpot AI is simple. Follow these steps to get started:
Navigate to Settings: Go to the settings in your AskSpot AI dashboard.
Select Custom Domain: Choose the 'Custom Domain' option from the menu.
Enter Your Domain: Input your desired domain and follow the instructions to verify ownership.
Save Changes: Once you’ve added your custom domain, save the changes.
After setting up your custom domain, all direct-to-bot links, embed codes, and chat log share pages will reflect your branded domain, ensuring a consistent and professional look.
If you need more detailed instructions or assistance with setting up your custom domain, you can watch our tutorial video or contact AskSpot support directly from your dashboard.
