Quick Tip: How to Turn Off AI Reply Autoscroll

In this guide, I'll show you how to enable a new feature update that allows you to turn off the AI reply autoscroll. This can be especially useful for users on mobile devices or those dealing with long chatbot responses.

Step-by-Step Guide

Step 1: Access Your Chatbot Settings

Go to Your Business: Log in to your AskSpot account and navigate to your business dashboard.
Select Your Chatbot: Click on the chatbot you want to configure.

Step 2: Navigate to Controls

Go to Settings: In your chatbot menu, click on the Settings tab.
Click on Controls: Within the settings, navigate to the Controls section.

Step 3: Turn Off Autoscroll

Locate the Autoscroll Option: Find the option labeled Prevent Auto Scroll After Bot Reply.
Toggle the Option: Click the toggle to turn on this option.
Save Changes: Always remember to save your changes to apply the new setting.

Example

Without Autoscroll Turned Off:

Ask a question to your chatbot.
Notice that the screen automatically scrolls down to the bottom when the bot replies.

With Autoscroll Turned Off:

Ask a question to your chatbot.
The screen will stay in place, and you won't be automatically scrolled to the bottom when the bot replies.

This feature is particularly helpful on mobile devices where automatic scrolling can be disruptive, forcing users to scroll back up to read the chatbot's full response.

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