How to Use Settings

Navigating to Settings

1. Accessing General Settings

   • Navigate to the settings section on your AskSpot dashboard.

   • Click on "General Settings" to access the basic configuration options for your chatbot.

Customizing Your Chatbot Image

1. Changing the Chatbot Image

   • You can change the chatbot image to match your custom brand.

   • Select a default color or upload your own image.

   • Click "Upload" and wait for the image to be processed.

   • Once uploaded, click "Save Changes" to view the new image in real-time on the chatbot.

2. Changing the Button Image

   • To change the button image, click on the current button image.

   • Select one of the pre-made templates or upload your own.

   • Click "Save" to apply the changes.

Adjusting Badge Layout and Display Settings

1. Badge Layout

   • You can select the badge layout to be square or rounded.

2. Display Name and Call to Action

   • Change the display name of your chatbot.

   • Adjust the call to action text color and background color.

   • Enter the hex color code if needed.

   • Click "Save Changes" to apply the settings.

3. Initial Message

   • Set the initial message that appears when a user first opens the chat.

   • You can insert a link or a YouTube video by pasting the URL.

   • Preview the chatbot to ensure the video plays within the bot.

Configuring AI Settings

1. System Prompt

   • Set up the system prompt to instruct the AI on how to behave.

   • Modify the prompt to your liking, such as adding markup formatting for longer responses.

   • Save the system prompt in the library for future use.

2. Choosing AI Platform

   • Currently, AskSpot supports OpenAI and Google Gemini.

   • You can toggle on AI suggested questions based on its knowledge and user conversation.

3. API Key

   • Set up your API key to connect your chatbot to the OpenAI platform.

   • Refer to this separate tutorial for detailed instructions on setting up the API key.

4. AI Model and Temperature Settings

   • Choose the AI model that fits your chatbot's goals and capabilities.

   • Adjust the balance between accuracy and creativity using the temperature settings.

   • Each setting has a description of how it affects the chatbot's responses.

Customization Options

1. Chatbot Alignment

   • Align your chatbot to the right or left of the page.

   • Select the chatbot size (small or large) based on your website's layout.

2. Chatbot Appearance and Offset

   • Control when the chatbot appears (e.g., after 5 seconds or on page load).

   • Choose from different pop-up appearance options (Classic, Clean, Modern).

   • Set horizontal and vertical offset values to position the chatbot on the screen.

3. Notification Icon and Branding

   • Show or hide a notification icon to attract user attention.

   • Toggle branding on or off and customize the branding text and link.

4. Input Box and Shadow

   • Allow or disallow users to send text messages.

   • Show or hide a shadow on the embed for a distinct appearance.

5. Themes

   • Select from predefined themes or create a custom theme to match your brand.

   • Adjust colors and settings in real-time and save the custom theme.

Rate Limiting and Controls

1. Rate Limiting

   • Impose restrictions on the number of messages allowed within a specified time frame to prevent misuse.

   • Set limits based on IP address and configure the allowed number of messages per minute.

2. Reply Delay

   • Set a delay for chatbot replies in seconds.

   • Enable the setting to prevent auto-scroll after the bot replies.

3. Visibility Controls

   • Choose to show the chatbot on mobile, desktop, or both.

   • Specify the URLs where you want the chatbot to appear, such as only on the homepage.

Conclusion

Thank you for following this tutorial on how to use settings in AskSpot. By configuring these settings, you can customize your chatbot to align with your brand and improve user interaction.