Quick Tip: How to add an alert notification to your chat widget

Step-by-Step Guide to Adding an Alert Notification

1. Access Your Chatbot Setup Page

   • Log in to your AskSpot account and navigate to your chatbot setup page.

2. Go to Settings

   • Once on the setup page, click on the "Settings" tab to access various configuration options for your chatbot.

3. Navigate to Customization

   • In the settings menu, click on "Customization" to find options for personalizing your chatbot's appearance and behavior.

4. Enable the Notification Icon

   • Look for the option to "Show Notification Icon Widget."

   • Check the box to enable this feature. This will make a small notification icon appear on your chat widget.

5. Set the Delay for the Notification Icon

   • Once you enable the notification icon, an additional option will appear to set the delay for the icon's appearance.

   • You can choose to have the notification icon appear immediately or set a delay. For instance, setting a delay of 5 seconds will make the icon appear 5 seconds after the page loads.

6. Save Your Changes

   • After configuring the delay, click the "Save" button to apply your changes.

7. Preview the Notification Icon

   • After saving, you should see the notification icon on your chat widget. If you set a delay, wait for the specified time to see the icon appear.

   • The notification icon typically shows as a small "1" or similar indicator, drawing attention to the chat widget.

Overall, adding an alert notification is a great way to draw attention to your chatbot. A small notification popping up can indicate to users that there is activity within the chatbot, prompting them to click and engage with it. This simple addition can significantly increase user interaction and engagement rates.