Step 1: Enable User Messaging
Toggle User Messaging ON to allow users to type free-form text messages to your AI assistant. This opens up a natural, conversational experience where users can ask questions, explore services, and get help in real-time.
Use Case: Ideal for lead generation, support requests, or personalized service interactions.
Step 2: Enable Feedback Buttons
Activate the Like/Dislike Buttons on chatbot replies to capture instant feedback from users.
Why It Matters: Real-time ratings help you refine your chatbot’s tone, accuracy, and helpfulness over time, improving both user satisfaction and AI performance.
Step 3: Set the Initial Greeting
Write a friendly and clear welcome message that greets users when they first land on your Spotlight. This is your chatbot’s first impression—make it warm and informative, guiding users toward available options or how to start interacting.
Example:
"Hi there! I'm here to help you explore our services, book a session, or answer any questions you have. What would you like to do?"
Step 4: Add Channels
Select or add Channels that guide users toward specific actions. Channels can link to:
Pre-built Flows
Lead capture forms
Calendar booking
Virtual tours
Messaging apps (e.g., WhatsApp, SMS)
You can pre-create channels in the Channels section of your Spotlight and attach them to the chat interface for seamless access. Check this video guide on how to add channels.
Step 5: Save Your Settings
Once your chat options, welcome message, feedback settings, and channels are configured, click Save Changes to apply everything.
